[{"data":1,"prerenderedAt":9},["ShallowReactive",2],{"$ftLbwovi0m1qEkpT6U93fiXmV5ZLJQpR8CNXXFcdFrKE":3},{"slug":4,"html":5,"body":6,"title":7,"description":8},"quality\u002Faftersale","\u003Cp>RAP provides a standardized after-sales workflow to ensure every issue is traceable, actionable and closed.\u003C\u002Fp>\n\u003Ch2>Service Workflow\u003C\u002Fh2>\n\u003Col>\n\u003Cli>Submit issue details: model, symptom, environment and connection overview.\u003C\u002Fli>\n\u003Cli>Initial diagnosis: remote analysis and first-step recommendations.\u003C\u002Fli>\n\u003Cli>Resolution path: tuning support, update guidance or return service process.\u003C\u002Fli>\n\u003Cli>Closure confirmation: verify the result and archive service records.\u003C\u002Fli>\n\u003C\u002Fol>\n\u003Ch2>Response Time (Business Days)\u003C\u002Fh2>\n\u003Ctable>\n\u003Cthead>\n\u003Ctr>\n\u003Cth>Service Type\u003C\u002Fth>\n\u003Cth>First Response\u003C\u002Fth>\n\u003Cth>Notes\u003C\u002Fth>\n\u003C\u002Ftr>\n\u003C\u002Fthead>\n\u003Ctbody>\n\u003Ctr>\n\u003Ctd>General consultation\u003C\u002Ftd>\n\u003Ctd>Within 4 hours\u003C\u002Ftd>\n\u003Ctd>Usage and setup guidance\u003C\u002Ftd>\n\u003C\u002Ftr>\n\u003Ctr>\n\u003Ctd>Common issue\u003C\u002Ftd>\n\u003Ctd>Within 8 hours\u003C\u002Ftd>\n\u003Ctd>Remote troubleshooting and solution\u003C\u002Ftd>\n\u003C\u002Ftr>\n\u003Ctr>\n\u003Ctd>Critical issue\u003C\u002Ftd>\n\u003Ctd>Within 2 hours\u003C\u002Ftd>\n\u003Ctd>Priority handling and engineering support\u003C\u002Ftd>\n\u003C\u002Ftr>\n\u003C\u002Ftbody>\n\u003C\u002Ftable>\n\u003Ch2>Warranty and Support Coverage\u003C\u002Fh2>\n\u003Cul>\n\u003Cli>Inspection and maintenance service according to product warranty policy.\u003C\u002Fli>\n\u003Cli>Software guidance, parameter tuning recommendations and scenario advice.\u003C\u002Fli>\n\u003Cli>Related documents, release notes and operation guidelines.\u003C\u002Fli>\n\u003C\u002Ful>\n\u003Ch2>Not Covered by Free Warranty\u003C\u002Fh2>\n\u003Cul>\n\u003Cli>Damage caused by abnormal use, modification, power instability or external force.\u003C\u002Fli>\n\u003Cli>Devices beyond the warranty period.\u003C\u002Fli>\n\u003Cli>Functional issues caused by operation against the user guide.\u003C\u002Fli>\n\u003C\u002Ful>\n\u003Ch2>Contact Support\u003C\u002Fh2>\n\u003Cul>\n\u003Cli>Tel: +86-769-81105703\u003C\u002Fli>\n\u003Cli>Address: Building 6, Room 804, Songbai Road 310, Liaobu, Dongguan, Guangdong\u003C\u002Fli>\n\u003C\u002Ful>\n\u003Cp>To accelerate diagnosis, include product model, software version and on-site photos when reporting an issue.\u003C\u002Fp>\n","RAP provides a standardized after-sales workflow to ensure every issue is traceable, actionable and closed.\n\n## Service Workflow\n\n1. Submit issue details: model, symptom, environment and connection overview.\n2. Initial diagnosis: remote analysis and first-step recommendations.\n3. Resolution path: tuning support, update guidance or return service process.\n4. Closure confirmation: verify the result and archive service records.\n\n## Response Time (Business Days)\n\n| Service Type | First Response | Notes |\n| --- | --- | --- |\n| General consultation | Within 4 hours | Usage and setup guidance |\n| Common issue | Within 8 hours | Remote troubleshooting and solution |\n| Critical issue | Within 2 hours | Priority handling and engineering support |\n\n## Warranty and Support Coverage\n\n- Inspection and maintenance service according to product warranty policy.\n- Software guidance, parameter tuning recommendations and scenario advice.\n- Related documents, release notes and operation guidelines.\n\n## Not Covered by Free Warranty\n\n- Damage caused by abnormal use, modification, power instability or external force.\n- Devices beyond the warranty period.\n- Functional issues caused by operation against the user guide.\n\n## Contact Support\n\n- Tel: +86-769-81105703\n- Address: Building 6, Room 804, Songbai Road 310, Liaobu, Dongguan, Guangdong\n\nTo accelerate diagnosis, include product model, software version and on-site photos when reporting an issue.","After Sale","After sale service",1789692727964]