AFTER SALES
After Sale
After sale service
After Sale
RAP provides a standardized after-sales workflow to ensure every issue is traceable, actionable and closed.
Service Workflow
- Submit issue details: model, symptom, environment and connection overview.
- Initial diagnosis: remote analysis and first-step recommendations.
- Resolution path: tuning support, update guidance or return service process.
- Closure confirmation: verify the result and archive service records.
Response Time (Business Days)
| Service Type | First Response | Notes |
|---|---|---|
| General consultation | Within 4 hours | Usage and setup guidance |
| Common issue | Within 8 hours | Remote troubleshooting and solution |
| Critical issue | Within 2 hours | Priority handling and engineering support |
Warranty and Support Coverage
- Inspection and maintenance service according to product warranty policy.
- Software guidance, parameter tuning recommendations and scenario advice.
- Related documents, release notes and operation guidelines.
Not Covered by Free Warranty
- Damage caused by abnormal use, modification, power instability or external force.
- Devices beyond the warranty period.
- Functional issues caused by operation against the user guide.
Contact Support
- Tel: +86-769-81105703
- Address: Building 6, Room 804, Songbai Road 310, Liaobu, Dongguan, Guangdong
To accelerate diagnosis, include product model, software version and on-site photos when reporting an issue.