Target

Quality management runs through R&D, production, testing, delivery and after-sales support to improve reliability continuously.

Quality Objectives

1. Delivery consistency: stable performance and traceable key parameters.
2. Operational reliability: lower field failure rate and higher uptime.
3. Service timeliness: faster response and shorter issue resolution cycle.
4. Continuous improvement: convert field feedback into version optimization.

Key Metrics

Metric	Target Direction
Factory inspection coverage	Maintain high-standard execution
Service closure cycle	Reduce average processing time
Regression rate after updates	Continuous decrease
Customer satisfaction	Continuous increase

Quality Assurance Mechanisms

• Standardized test flow with key checkpoint records.
• Case archive for typical issues and recurring patterns.
• Periodic review of field feedback and action tracking.
• Cross-team improvement between product, support and service.

Annual Improvement Focus

• Improve software usability and parameter visibility.
• Enhance scenario presets and deployment efficiency.
• Expand documentation and training resources.